Joining a Telehealth Session

Preparing for a Telehealth Appointment

The exact steps will vary depending on whether you have elected to attend via video or phone call.

For all our sessions, we recommend ensuring you have a quiet and private space, and somewhere to write down notes from your clinician during the session.

Phone Appointment

Great news! There’s nothing else to do to prepare for your session.

Your Clinician will call you on the landline or mobile number you have provided to us. The call will come from our number at (03) 9900 0822.

Although not required, we recommend saving this number in your contacts ahead of the session, so you can see who is calling. This will also help if you have call screening features enabled on your phone.

Video Appointment

Preparing for a Telehealth video appointment

Ensure you have the following:

  • A computer, tablet, or mobile phone with a video camera and microphone.

  • A browser such as Safari, Chrome, or Firefox installed and updated to the latest version.

  • A Zoom App downloaded and installed on your desktop or mobile device (recommended but not required).

    • For a Mobile App, go to your app store (App Store or Google Play), search for ‘Zoom’, tap Download and follow the step.

    • For a Desktop App (to use on a computer), go to zoom.us/download, click “Download”, open the file and follow the steps to install.

  • A stable internet connection.

How to access the Telehealth video appointment

1. Five minutes before your appointment, click on the link provided in your confirmation email.

2. On the ‘Join a Telehealth Session’ screen, click ‘‘Join with App’ to join your session with the Zoom app you installed. 

We recommend using the Zoom App for the best session experience. However, you will be able to join the session in your browser, click ‘Join in browser’ to access this option. 

Your browser will request access to your camera and microphone so your clinician can see and hear you, so make sure you allow access. Check your browser settings and unblock video and audio if you can’t see the video of yourself.

If you are unsure about how to do this, please click on the relevant browser for instructions:

Ready to start your mental health journey?

Click here to submit an enquiry with our team.