How to Join a Telehealth Session
You can join your telehealth psychology session by phone or by video. The steps depend on which you've chosen.
Before your session
For all sessions, we recommend finding a quiet, private space and having something to write notes with during the session.
Joining by phone
There's nothing to prepare. Your psychologist will call you on the landline or mobile number you gave us. The call will come from our number, (03) 9900 0822.
Saving this number in your contacts before your session is recommended but not required. It lets you see who is calling, and helps if you have call screening turned on.
Joining by video
We use Zoom for video sessions.
What you need
A computer, tablet or mobile phone with a camera and microphone.
A browser such as Safari, Chrome or Firefox, updated to the latest version.
The Zoom app, installed on your device (recommended, not required).
A stable internet connection.
To install the Zoom app
On a mobile: open the App Store or Google Play, search for "Zoom", tap Download and follow the steps.
On a computer: go to zoom.us/download (external site), click Download, open the file and follow the steps to install.
How to join
Five minutes before your appointment, click the link in your confirmation email.
On the "Join a Telehealth Session" screen, click "Join with App" to use the Zoom app you installed.
We recommend the Zoom app for the best session experience. If you prefer, you can also join in your browser by clicking "Join in browser".
Can I join without downloading Zoom?
Yes. You can join in your browser by clicking "Join in browser" on the "Join a Telehealth Session" screen.
Allowing camera and microphone access
Your browser will ask for access to your camera and microphone so your psychologist can see and hear you. Make sure you allow access. If you can't see yourself on video, check your browser settings and unblock video and audio.
Instructions for your browser (links below are to external site):
What if I have trouble joining or I'm running late?
If you have trouble joining or are running late, call us on (03) 9900 0822 or email reception@theinsightfulcollective.com.au. If you haven't joined a few minutes after your start time, your psychologist may also call to check in.
Begin your mental health journey now, right from home.